Privacy Policy

1. Overview

Checkly (“we”, “our”, “us”) provides digital tools that help hospitality businesses stay compliant, organised, and productive. This Privacy Policy explains how we collect, use, and protect your information when you use our website and app.

2. Information We Collect

We collect:

• Account data: name, email address, business name, and password.
• Usage data: activity within the app, device type, browser, and IP address.
• Support data: messages or attachments you send to our support team.

We don’t knowingly collect data from anyone under 16.

3. How We Use Information

We use your information to:

• Provide and improve our services.
• Communicate updates, security notices, and support messages.
• Diagnose issues, analyse trends, and enhance user experience.
• Comply with legal and accounting requirements.

We do not sell or rent your data to anyone.

4. Legal Basis

Processing is based on:

• Performance of a contract (your account and subscription).
• Legitimate interest (analytics, fraud prevention).
• Consent (marketing emails, if you opt in).

5. Data Storage and Security

Your data is stored securely on trusted cloud infrastructure providers. We use encryption in transit and at rest, restricted admin access, and continuous monitoring.

If we ever learn of a breach affecting your data, we’ll notify you promptly in line with applicable law.

6. Sharing Information

We may share limited data with service providers who help us run Checkly (for example, hosting, email delivery, analytics). Each acts under strict data-processing terms.

If Checkly is ever acquired or merges with another business, we’ll ensure your rights remain protected and notify you before any transfer.

7. Your Rights

Depending on where you live, you may have the right to:

• Access or request a copy of your data.
• Ask us to correct or delete it.
• Object to certain processing.
• Withdraw consent (for marketing, etc.).

Contact us at privacy@checkly.app to exercise any of these rights.

8. Data Retention

We keep your information only as long as your account is active or as needed to meet legal obligations. You can delete your account at any time from your profile settings.

9. Cookies

We use cookies for authentication, preferences, and analytics. You can adjust your browser to refuse cookies, but some parts of Checkly may not function properly.

10. Contact

If you have questions or complaints about this policy, email privacy@checkly.app.